We don’t spend much time learning one of the most powerfully disarming tools we have: listening. Consider this: Listening is used 45% of the time while communicating. It’s taught from birth, but not formally trained.  Speaking is used 30% of the time while communicating. Special training & emphasis are placed on this skill in the first three years and again in high school and college. Reading is used about 16% of the time while communicating. Special training occurs in grades kindergarten through high school. Writing, the least used form of communication is used approximately 9% of the time while communicating. Special training happens in grades kindergarten through college. As a Shortcut, you’re more successful if you use your listening skills more readily than your speaking skills.